Privacy Policy
Last updated: March 2026
Who We Are
Sacred Roots Healing is a registered NDIS provider offering shamanic healing and alternative therapy services in Australia. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the NDIS Practice Standards.
Information We Collect
We may collect the following information:
- Name, email address, phone number, and contact details
- NDIS participant number and plan management details
- Health and wellbeing information relevant to providing our services
- Session notes and progress records
- Information provided through our contact form
How We Use Your Information
- To provide and improve our healing services
- To process NDIS claims and invoicing
- To communicate with you about appointments and your care
- To coordinate with your support team (with your consent)
- To comply with NDIS reporting and quality requirements
How We Protect Your Information
All personal and health information is stored securely and only accessible to authorised practitioners. We use encryption for digital records and secure physical storage for paper records. We comply with the NDIS Practice Standards for information management.
Sharing Your Information
We will not share your information with third parties except:
- With your explicit consent (e.g., sharing with your support coordinator)
- As required by law or NDIS regulations
- To process NDIS payments through the NDIS portal or your plan manager
Your Rights
You have the right to:
- Access your personal information we hold
- Request corrections to your information
- Withdraw consent for information sharing
- Request deletion of your information (subject to legal retention requirements)
- Lodge a complaint with the Office of the Australian Information Commissioner
Contact
For privacy-related enquiries, contact us at hello@sacredrootshealing.com.au.